Question 1

Can I choose my doctor?

Accepted Answer

The first time you request a visit Teladoc will page the first available provider. On subsequent visits, you will have the option to select the same provider or the first available.

Question 2

Are there a maximum number of images I can upload?

Accepted Answer

Teladoc allows up to five images to be stored per visit.

Question 3

How long will it take for the physician to respond to my visit request?

Accepted Answer

Physicians have up to two (2) business days to diagnose or ask for more information if needed.

Question 4

If I am given a prescription as a result of my visit, how will I be notified?"

Accepted Answer

All diagnosis and prescription information will be managed through your Message Center.

Question 5

Will I be speaking with a licensed dermatology provider?

Accepted Answer

All Teladoc dermatologists are board-certified.

Question 6

If my condition requires immediate attention, how will I be notified?"

Accepted Answer

Teladoc will send you information through your Message Center but to ensure patient safety, Teladoc will also have a licensed clinician contact you by phone.

Question 7

Can I address more than one condition when I request a visit with a dermatologist?

Accepted Answer

Teladoc does ask that you limit the request for a visit to one medical condition.

Question 8

Are there dermatology conditions not treated by Teladoc?

Accepted Answer

The Teladoc dermatologist will determine treatment options based on the visit.

Question 9

What can be shared with PCPs?

Accepted Answer

We do not share a member’s medical record unless specifically asked for by the member. Image uploads are not available on the Teladoc portable continuity of care record but are always available in the member’s Teladoc medical health record.

Question 10

Why do I have to fill out additional intake questions?

Accepted Answer

In order to make sure our providers have the best information possible to assist members, we do require a short intake with specific questions about their dermatology issue.

Question 11

Is Dermatology available in all states?

Accepted Answer

Teladoc offers visits in states where tele-dermatology is allowed and within states where Teladoc provides telemedicine services.

Question 12

Can a dermatology visit be scheduled for someone under the age of 18?

Accepted Answer

Dermatology visits are available to all Teladoc members.

Question 13

If the dermatologist has additional questions, how will I be notified?"

Accepted Answer

The physician will send you a message through your Message Center asking for further clarification. You can choose how you are alerted that a new message is in your Message Center (i.e. text or email).

Question 14

Do I have to have online access to have a Dermatology visit?

Accepted Answer

Yes. Because of the nature of the Dermatology visit (required images and additional health information), you must have online access.

Question 15

How much does it cost?

Accepted Answer

•General Medical- $0 Consult Fee - Available 24/7 from U.S. board-certified doctors by phone or video.
 
• Behavioral Health - $0 Consult Fee – Members speak with licensed Psychiatrists/Psychologists/Therapists conveniently by phone or video from wherever they feel most comfortable.
 
• Dermatology - $0 Consult Fee – The member uploads a picture of their skin condition within their HY account to share with a dermatologist - within two business days the member will receive a response from one of our Online US board-certified dermatologist who will provide a diagnosis and treatment plan customized to fit their needs.
 
• Best Doctors/Expert Medical Services – $0 Consult Fee - Whether a member is questioning the accuracy of a diagnosis, trying to decide if surgery is the right treatment, or seeking answers to medical questions, our expert medical services provide personalized advice and recommendations from leading experts in their specialties.
 
• Back Care - $0 Consult Fee – Exercise-based treatment plan coupled with certified health coach consultations for monitoring and support via Telespine.

Question 16

Do I talk to “real doctors”?

Accepted Answer

Yes. Teladoc members only talk to actual doctors who are U.S. board-certified internists, state-licensed family practitioners, and pediatricians licensed to practice medicine in the U.S. and living in the U.S. When you request a visit, Teladoc will connect you with a doctor licensed in your state.

Question 17

What are some of the common conditions Teladoc treats?

Accepted Answer

Common conditions include sinus problems, respiratory infection, allergies, flu symptoms, and many other non-emergency illnesses.

Question 18

Can Teladoc handle my emergency situations?

Accepted Answer

Teladoc is designed to handle non-emergent medical problems. You should NOT use it if you are experiencing a medical emergency.

Question 19

Can I request a particular doctor?

Accepted Answer

You cannot request a particular doctor. Teladoc is designed to support your relationship with your existing doctor. It is not a means of establishing an exclusive relationship with one of our doctors. All Teladoc doctors are board-certified, state-licensed and go through rigorous training and credentialing.

Question 20

Can I use it for my family?

Accepted Answer

Yes, the HealthiestYou complete bundle allows you to use the Teladoc service for you, your spouse and your dependents.

Question 21

Can I get a prescription?

Accepted Answer

Teladoc does not guarantee prescriptions. It is up to the doctor to recommend the best treatment. Teladoc doctors do not issue prescriptions for substances controlled by the DEA, non-therapeutic, and/or certain other drugs which may be harmful because of their potential for abuse. Also, non-therapeutic drugs such as Viagra and Cialis are not prescribed by Teladoc doctors. View the current list of DEA controlled substances »

Question 22

How are prescriptions sent to the pharmacy?

Accepted Answer

Teladoc does not dispense prescription drugs. If the doctor prescribes medication, it is submitted electronically (SureScripts) or by phone to the pharmacy of your choice.

Question 23

Is my electronic health record kept private?

Accepted Answer

Health records are kept totally private and we employ robust encryption methods to protect your personal information. You determine who can see the information in your record.

Question 24

Can I be turned down for a pre-existing condition?

Accepted Answer

We do not turn patients away because of pre-existing conditions.

Question 25

Can I call Teladoc outside of the United States?

Accepted Answer

Teladoc visits are unavailable outside of the United States.

Question 26

How do I access the service?

Accepted Answer

You can contact the Teladoc call center for assistance logging into your account.

Question 27

Can I ask follow up questions?

Accepted Answer

Follow-up questions can be directed to the provider within 7 days of the initial visit. All treatment plans will be communicated through your Message Center.

Question 28

Do I have to upload an image?

Accepted Answer

So that your Teladoc physician can properly review and diagnosis your condition, Teladoc does require a minimum of three (3) images be uploaded prior to scheduling your visit.

Question 29

What types of images are allowed?

Accepted Answer

Acceptable image file types: JPEG, GIF, PNG, 15MB max per image

Question 30

Behavioral Health Do I have to schedule an appointment or can I just call and get the next available time?

Accepted Answer

All Behavioral Health visits are scheduled. Teladoc does not support an on-demand option at this time.

Question 31

How long is the typical Behavioral Health visit?

Accepted Answer

Our first-time Behavioral Health visits average 45 minutes. Psychiatry visits vary in length based on the patient need.

Question 32

Can a Behavioral Health visit be scheduled for someone under the age of 18?

Accepted Answer

Teladoc will provide Behavioral Health services to anyone over the age of 18.

Question 33

Can I use the Behavioral Health service for an emergency?

Accepted Answer

This program is not intended to be used for emergency situations. Visit requests require an advance scheduling notification.

Question 34

Are there Behavioral Health issues not treated by Teladoc?

Accepted Answer

There are some prescriptions not provided by our service, but the licensed specialist will determine if you are best seen for an in-person visit for further evaluation.

Question 35

What should I expect during my call?

Accepted Answer

After completing a quick intake assessment you will have a conversation with the Behavioral Health professional just as if you were in person.

Question 36

Can I talk to the same specialist each time I request a visit?

Accepted Answer

Yes. A member can choose to see the same specialist or a different one. It’s your choice.

Question 37

How secure is the communication line and who retains my medical records?

Accepted Answer

Confidentiality is very important to Teladoc and we follow the same strict security protocols as we do for our core services. All medical records are kept in a secure environment and Teladoc does not share the information with anyone outside of the patient’s specific request or as required by law.

Question 38

How do I access this service?

Accepted Answer

Members can access the Behavioral Health service by logging into their account or by calling customer service.

Question 39

What type of equipment do I need for a Behavioral Health visit?

Accepted Answer

You will need a telephone for telephonic visits. For video visits, you will need to have internet connectivity and webcam. Video visits are strongly encouraged by our specialists.

Question 40

What if I need medication?

Accepted Answer

Psychiatrists are able to prescribe from a limited formulary. If the Behavioral Health specialist determines a different/higher level medication is appropriate, they may refer you for an in-person visit.

Question 41

Can I select my doctor based on preferences such as specialty, gender, language?"

Accepted Answer

Our specialist profiles display information about each Teladoc professional, including gender, language, and specialty. This information will display when making your specialist selection online.

Question 42

Will I be able to schedule recurring appointments? If so, how far in advance can I schedule?"

Accepted Answer

At the end of the visit, the provider will schedule a follow up if the individual specialist deems necessary. At this time, only the next visit can be scheduled.

Question 43

Is there bilingual assistance provided when I contact Teladoc for the visit?

Accepted Answer

Teladoc does display a provider’s languages on the profile screen when making your selection. If a bilingual Teladoc specialist is not available, an interpreter will be provided.

Question 44

Is there a time limit on how long I can speak with a specialist?

Accepted Answer

Our therapy visit is expected to be 45 minutes on average. Psychiatry visits vary based on patient need.

Question 45

What type of Behavioral Health specialist does Teladoc have?

Accepted Answer

Psychiatrist, Psychologist, Counselor, Clinical Social Workers, Therapist (Marriage and Family)

Question 46

What types of specialists can prescribe medications?

Accepted Answer

Only psychiatrists can prescribe medications.

Question 47

Does Teladoc follow-up after each visit?

Accepted Answer

Teladoc specialists utilize the member message center after each visit, but our licensed nursing staff will also be reaching out to patients directly by phone after their second and sixth visit to see how things are going. Ongoing outreach will occur as needed after the sixth visit.

Question 48

What can be shared with PCPs?

Accepted Answer

At this time Teladoc will not include your Behavioral Health visit information in the medical record that is sent to your primary care provider.

Question 49

Why do I have to fill our additional intake questions?

Accepted Answer

In order to make sure our specialist has the best information possible to assist members, we do require a short intake with specific questions about their Behavioral Health status.

Question 50

What do I do if I feel I am in immediate danger of self-harm?

Accepted Answer

This is considered an emergency and the member should immediately dial 911 for assistance.

Question 51

Are there limits to how many visits can be scheduled within a month?

Accepted Answer

Not at this time. However, Teladoc is committed to evaluating this program to ensure compliance with patient safety standards.

Question 52

Is there a maximum number of days a prescription can be issued?

Accepted Answer

At the discretion of the appropriate licensed specialist, prescriptions can be issued between 30-90 days.

Question 53

Does STDCheck™, a Trusted Partner of Teladoc offer access to discreet laboratory testing?"

Accepted Answer

Yes. Teladoc has partnered with SexualHealth to offer our members access to confidential STD lab testing.

Question 54

How much do the STD tests cost?

Accepted Answer

Pricing for STD individual tests and panels is available on the STDCheck site.

Question 55

What are my payment options?

Accepted Answer

STDCheck currently accepts Credit cards, pre-paid debit cards, cashiers checks, money orders, HSA accounts, FSA accounts, and PayPal. The member can present their insurance card at the lab and ask the lab to file a claim for reimbursement to the member. How does the process work? After you place your test order online or by phone, STDCheck will fax a doctor-authorized test requisition to the local lab of your choosing. At the lab walk-in visit, you’ll have a quick specimen draw. For most people, the lab visit takes about 15 minutes. In 3 business days or less, you’ll receive a discreet email directing you to login to your secure account on the STDCheck system to view your test results. For patients whose test results are positive or require further explanation, you are able to request a consult with a STDCheck doctor. If appropriate, the doctor will write a prescription for treatment or provide linkage to further care.

Question 56

How quickly can I get my test results?

Accepted Answer

Test results are typically ready in 3 business days or less.

Question 57

How quickly can I speak with a physician?

Accepted Answer

If you have a medical emergency, please go to the emergency room or call 911. If your question is non-urgent, please call a Care Advisor toll free at 888-456-2323 so they can direct your call to a doctor or nurse. For patients who receive positive STD test results, or whose results require further explanation, a consult may be requested with an STDCheck doctor at a time that is convenient for you. Once you request a consult, a doctor will call you back.

Question 58

How can I learn more about STDCheck?

Accepted Answer

Log into your Teladoc account and click on the Get a sexual health screening tile to learn more about our lab testing program.

Question 59

Will my lab test be reflected in my medical record with Teladoc?

Accepted Answer

No. Please contact STDCheck to request your lab test-specific medical record.

Question 60

Can I get assistance if I have additional questions?

Accepted Answer

The STDCheck Care Advisors are available 24/7 365 to guide you through the testing and test results process from start to finish. Simply call 800-456-2323.

Question 61

Can my lab results be sent to my primary care provider?

Accepted Answer

Yes. You can request a copy of your lab test through the STDCheck website.

Question 62

If I need to speak with a physician, will I be speaking with a Teladoc provider?"

Accepted Answer

No. Teladoc members will be speaking with a STDCheck provider. The providers are specially trained for STD tests.

Question 63

What types of tests are available through STDCheck?

Accepted Answer

STD testing for 8 of the most common sexually transmitted infections that can be detected through blood or urine: chlamydia, gonorrhea, hepatitis A, hepatitis B, hepatitis C, herpes 1 + 2, HIV antibody I & II, and syphilis.

Question 64

Which laboratories does STDCheck work with?

Accepted Answer

Your tests will be processed by the lab you select at the time you place your order. The laboratory options are among the largest CLIA-certified laboratories in the United States.

Frequently asked questions -FAQ-

Can I choose my doctor?

Are there a maximum number of images I can upload?

How long will it take for the physician to respond to my visit request?

If I am given a prescription as a result of my visit, how will I be notified?"

Will I be speaking with a licensed dermatology provider?

If my condition requires immediate attention, how will I be notified?"

Can I address more than one condition when I request a visit with a dermatologist?

Are there dermatology conditions not treated by Teladoc?

What can be shared with PCPs?

Why do I have to fill out additional intake questions?

Is Dermatology available in all states?

Can a dermatology visit be scheduled for someone under the age of 18?

If the dermatologist has additional questions, how will I be notified?"

Do I have to have online access to have a Dermatology visit?

How much does it cost?

Do I talk to “real doctors”?

What are some of the common conditions Teladoc treats?

Can Teladoc handle my emergency situations?

Can I request a particular doctor?

Can I use it for my family?

Can I get a prescription?

How are prescriptions sent to the pharmacy?

Is my electronic health record kept private?

Can I be turned down for a pre-existing condition?

Can I call Teladoc outside of the United States?

How do I access the service?

Can I ask follow up questions?

Do I have to upload an image?

What types of images are allowed?

Behavioral Health Do I have to schedule an appointment or can I just call and get the next available time?

How long is the typical Behavioral Health visit?

Can a Behavioral Health visit be scheduled for someone under the age of 18?

Can I use the Behavioral Health service for an emergency?

Are there Behavioral Health issues not treated by Teladoc?

What should I expect during my call?

Can I talk to the same specialist each time I request a visit?

How secure is the communication line and who retains my medical records?

How do I access this service?

What type of equipment do I need for a Behavioral Health visit?

What if I need medication?

Can I select my doctor based on preferences such as specialty, gender, language?"

Will I be able to schedule recurring appointments? If so, how far in advance can I schedule?"

Is there bilingual assistance provided when I contact Teladoc for the visit?

Is there a time limit on how long I can speak with a specialist?

What type of Behavioral Health specialist does Teladoc have?

What types of specialists can prescribe medications?

Does Teladoc follow-up after each visit?

What can be shared with PCPs?

Why do I have to fill our additional intake questions?

What do I do if I feel I am in immediate danger of self-harm?

Are there limits to how many visits can be scheduled within a month?

Is there a maximum number of days a prescription can be issued?

Does STDCheck™, a Trusted Partner of Teladoc offer access to discreet laboratory testing?"

How much do the STD tests cost?

What are my payment options?

How quickly can I get my test results?

How quickly can I speak with a physician?

How can I learn more about STDCheck?

Will my lab test be reflected in my medical record with Teladoc?

Can I get assistance if I have additional questions?

Can my lab results be sent to my primary care provider?

If I need to speak with a physician, will I be speaking with a Teladoc provider?"

What types of tests are available through STDCheck?

Which laboratories does STDCheck work with?

If the provider prescribes medications for my issue, can I pick it up the same day?"

If I have prescription problems, what should I do?"