Frequently asked questions -FAQ-

The first time you request a visit Teladoc will page the first available provider. On subsequent visits, you will have the option to select the same provider or the first available.

Teladoc allows up to five images to be stored per visit.

Physicians have up to two (2) business days to diagnose or ask for more information if needed.

All diagnosis and prescription information will be managed through your Message Center.

All Teladoc dermatologists are board-certified.

Teladoc will send you information through your Message Center but to ensure patient safety, Teladoc will also have a licensed clinician contact you by phone.

Teladoc does ask that you limit the request for a visit to one medical condition.

The Teladoc dermatologist will determine treatment options based on the visit.

We do not share a member’s medical record unless specifically asked for by the member. Image uploads are not available on the Teladoc portable continuity of care record but are always available in the member’s Teladoc medical health record.

In order to make sure our providers have the best information possible to assist members, we do require a short intake with specific questions about their dermatology issue.

Teladoc offers visits in states where tele-dermatology is allowed and within states where Teladoc provides telemedicine services.

Dermatology visits are available to all Teladoc members.

The physician will send you a message through your Message Center asking for further clarification. You can choose how you are alerted that a new message is in your Message Center (i.e. text or email).

Yes. Because of the nature of the Dermatology visit (required images and additional health information), you must have online access.

•General Medical- $0 Consult Fee - Available 24/7 from U.S. board-certified doctors by phone or video.

• Behavioral Health - $0 Consult Fee – Members speak with licensed Psychiatrists/Psychologists/Therapists conveniently by phone or video from wherever they feel most comfortable.

• Dermatology - $0 Consult Fee – The member uploads a picture of their skin condition within their HY account to share with a dermatologist - within two business days the member will receive a response from one of our Online US board-certified dermatologist who will provide a diagnosis and treatment plan customized to fit their needs.

• Best Doctors/Expert Medical Services – $0 Consult Fee - Whether a member is questioning the accuracy of a diagnosis, trying to decide if surgery is the right treatment, or seeking answers to medical questions, our expert medical services provide personalized advice and recommendations from leading experts in their specialties.

• Back Care - $0 Consult Fee – Exercise-based treatment plan coupled with certified health coach consultations for monitoring and support via Telespine.

Yes. Teladoc members only talk to actual doctors who are U.S. board-certified internists, state-licensed family practitioners, and pediatricians licensed to practice medicine in the U.S. and living in the U.S. When you request a visit, Teladoc will connect you with a doctor licensed in your state.

Common conditions include sinus problems, respiratory infection, allergies, flu symptoms, and many other non-emergency illnesses.

Teladoc is designed to handle non-emergent medical problems. You should NOT use it if you are experiencing a medical emergency.

You cannot request a particular doctor. Teladoc is designed to support your relationship with your existing doctor. It is not a means of establishing an exclusive relationship with one of our doctors. All Teladoc doctors are board-certified, state-licensed and go through rigorous training and credentialing.

Yes, the HealthiestYou complete bundle allows you to use the Teladoc service for you, your spouse and your dependents.

Teladoc does not guarantee prescriptions. It is up to the doctor to recommend the best treatment. Teladoc doctors do not issue prescriptions for substances controlled by the DEA, non-therapeutic, and/or certain other drugs which may be harmful because of their potential for abuse. Also, non-therapeutic drugs such as Viagra and Cialis are not prescribed by Teladoc doctors. View the current list of DEA controlled substances »

Teladoc does not dispense prescription drugs. If the doctor prescribes medication, it is submitted electronically (SureScripts) or by phone to the pharmacy of your choice.

Health records are kept totally private and we employ robust encryption methods to protect your personal information. You determine who can see the information in your record.

We do not turn patients away because of pre-existing conditions.

Teladoc visits are unavailable outside of the United States.

You can contact the Teladoc call center for assistance logging into your account.

Follow-up questions can be directed to the provider within 7 days of the initial visit. All treatment plans will be communicated through your Message Center.

So that your Teladoc physician can properly review and diagnosis your condition, Teladoc does require a minimum of three (3) images be uploaded prior to scheduling your visit.

Acceptable image file types: JPEG, GIF, PNG, 15MB max per image

All Behavioral Health visits are scheduled. Teladoc does not support an on-demand option at this time.

Our first-time Behavioral Health visits average 45 minutes. Psychiatry visits vary in length based on the patient need.

Teladoc will provide Behavioral Health services to anyone over the age of 18.

This program is not intended to be used for emergency situations. Visit requests require an advance scheduling notification.

There are some prescriptions not provided by our service, but the licensed specialist will determine if you are best seen for an in-person visit for further evaluation.

After completing a quick intake assessment you will have a conversation with the Behavioral Health professional just as if you were in person.

Yes. A member can choose to see the same specialist or a different one. It’s your choice.

Confidentiality is very important to Teladoc and we follow the same strict security protocols as we do for our core services. All medical records are kept in a secure environment and Teladoc does not share the information with anyone outside of the patient’s specific request or as required by law.

Members can access the Behavioral Health service by logging into their account or by calling customer service.

You will need a telephone for telephonic visits. For video visits, you will need to have internet connectivity and webcam. Video visits are strongly encouraged by our specialists.

Psychiatrists are able to prescribe from a limited formulary. If the Behavioral Health specialist determines a different/higher level medication is appropriate, they may refer you for an in-person visit.

Our specialist profiles display information about each Teladoc professional, including gender, language, and specialty. This information will display when making your specialist selection online.

At the end of the visit, the provider will schedule a follow up if the individual specialist deems necessary. At this time, only the next visit can be scheduled.

Teladoc does display a provider’s languages on the profile screen when making your selection. If a bilingual Teladoc specialist is not available, an interpreter will be provided.

Our therapy visit is expected to be 45 minutes on average. Psychiatry visits vary based on patient need.

Psychiatrist, Psychologist, Counselor, Clinical Social Workers, Therapist (Marriage and Family)

Only psychiatrists can prescribe medications.

Teladoc specialists utilize the member message center after each visit, but our licensed nursing staff will also be reaching out to patients directly by phone after their second and sixth visit to see how things are going. Ongoing outreach will occur as needed after the sixth visit.

At this time Teladoc will not include your Behavioral Health visit information in the medical record that is sent to your primary care provider.

In order to make sure our specialist has the best information possible to assist members, we do require a short intake with specific questions about their Behavioral Health status.

This is considered an emergency and the member should immediately dial 911 for assistance.